Hotel Policies & FAQ's

We want only the best experience for our guests at the Chattanooga Choo Choo! We hope you will find these frequently asked questions convenient. As always, please feel free to contact us directly with any comments or concerns!

What is required at check in?

A valid credit or debit card is required at check in. Registered guests must be at least 18 years of age with a state or government issued ID.

What time is check in/check out?

Check in time is 3:00pm EST. Check out time is 11:00am EST.

Do you allow pets?

Dogs up to 50 pounds are allowed in standard rooms only. A $50 non-refundable pet deposit is charged at check-in for guests with pets in their room. Pets must be crated if left unattended in the guestroom. Pets must be leashed when in public areas of the hotel. Guests are responsible for any damages caused by pets.

What is the smoking policy?

All guestrooms and inside public spaces are 100% non-smoking. A minimum cleaning fee of $200 will be charged to the credit or debit card on file for violation of the non-smoking policy.

What is the layout of your property?

The Chattanooga Choo Choo vacation and entertainment complex is situated on approximately 16 acres in downtown Chattanooga. The property features the MacArthur hotel building, Pullman train car guestrooms, Glenn Miller Gardens, heated indoor pool, a variety of meeting space, an apartment complex, and many restaurant and entertainment options. Click on the picture below to download a Chattanooga Choo Choo property map.

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